:root{--c-black-900: #07090d;--c-black-850: #0a0d12;--c-black-800: #0e121a;--c-black-750: #131825;--c-black-700: #1a2030;--c-black-650: #212a3c;--c-ink-50: #f2f5fa;--c-ink-200: #cdd5e1;--c-ink-400: #8b97aa;--c-ink-500: #6a7689;--c-ink-600: #4c5668;--c-line-100: #1e2533;--c-line-200: #2a3344;--c-line-300: #38445a;--c-green-400: #2fe0a0;--c-green-600: #15a878;--c-blue-400: #5b8cff;--c-blue-600: #3a63d8;--c-amber-400: #ffb454;--c-red-400: #ff5d6c;--c-violet-400: #b08cff;--glow-green: 0 0 0 1px rgba(47, 224, 160, .25), 0 0 14px rgba(47, 224, 160, .35);--glow-blue: 0 0 0 1px rgba(91, 140, 255, .25), 0 0 14px rgba(91, 140, 255, .35);--glow-amber: 0 0 0 1px rgba(255, 180, 84, .25), 0 0 12px rgba(255, 180, 84, .3);--font-ui: "Space Grotesk", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--font-mono: "JetBrains Mono", ui-monospace, "SFMono-Regular", Menlo, monospace;--r-xs: 4px;--r-sm: 7px;--r-md: 11px;--r-lg: 16px;--s-1: 4px;--s-2: 8px;--s-3: 12px;--s-4: 16px;--s-5: 24px;--s-6: 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infinite}@keyframes ringpulse{0%{box-shadow:0 0 #5b8cff80}to{box-shadow:0 0 0 22px #5b8cff00}}.call-number{font-size:26px;font-weight:500;letter-spacing:.02em}.call-meta{display:flex;align-items:center;gap:var(--s-3)}.call-timer{font-size:18px;color:var(--accent)}.call-actions{display:flex;gap:var(--s-6);margin-top:var(--s-2)}.call-btn{width:60px;height:60px;border-radius:50%;border:none;font-size:24px;color:#fff;cursor:pointer;display:grid;place-items:center;transition:transform var(--t-fast),box-shadow var(--t-fast)}.call-btn:hover{transform:translateY(-2px)}.call-btn.accept{background:var(--c-green-600);box-shadow:0 8px 22px -6px #2fe0a099}.call-btn.reject{background:var(--danger);box-shadow:0 8px 22px -6px #ff5d6c99}.call-btn.hangup{width:54px;height:54px;font-size:20px;margin-top:var(--s-2)}.call-controls{display:flex;gap:var(--s-3);margin-top:var(--s-2)}.ctrl{background:var(--panel-2);border:1px solid var(--border-strong);color:var(--text-muted);border-radius:var(--r-sm);padding:9px 16px;font-size:13px;font-weight:600;cursor:pointer;transition:all var(--t-fast)}.ctrl:hover{color:var(--text);border-color:var(--border-active)}.ctrl.on{background:var(--interactive);color:#fff;border-color:var(--interactive)}.brand{display:inline-flex;align-items:center;gap:9px}.brand-mark{flex:none;filter:drop-shadow(0 0 6px rgba(47,224,160,.5))}.brand-mark rect{fill:var(--accent)}.brand-name{font-family:var(--font-ui);font-weight:700;letter-spacing:-.02em;color:var(--text);line-height:1}.brand-name b{color:var(--accent);font-weight:700}.brand-sm .brand-name{font-size:18px}.brand-lg .brand-name{font-size:26px}.idle-ring.live-ring{border-color:var(--accent);box-shadow:0 0 #2fe0a066;animation:ringpulse 2s ease-out infinite}.idle-ring.live-ring:after{background:var(--accent);box-shadow:0 0 10px var(--accent)}@keyframes warnpulse{0%{box-shadow:0 0 #ffb45480}70%{box-shadow:0 0 0 12px #ffb45400}to{box-shadow:0 0 #ffb45400}}.idle-ring.warn-ring{border-color:var(--warn);animation:warnpulse 1.5s ease-out infinite}.idle-ring.warn-ring:after{background:var(--warn);box-shadow:0 0 10px var(--warn)}.warn-text{color:var(--warn)}.idle-ring.offline-ring{border-color:var(--danger)}.idle-ring.offline-ring:after{background:var(--danger);box-shadow:0 0 8px #ff5d6c8c}.danger-text{color:var(--danger);font-weight:700;letter-spacing:.04em}.stage-offline p{color:var(--text)}.stage-offline .btn-accent{margin-top:var(--s-1)}.caller-hist{width:100%;max-width:360px;margin:2px auto 0;text-align:left;border-top:1px solid var(--border);padding-top:12px}.caller-hist ul{list-style:none;margin:8px 0 0;padding:0;display:flex;flex-direction:column;gap:7px}.caller-hist li{display:flex;align-items:center;gap:8px;justify-content:space-between}.call-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:60;display:grid;place-items:center;padding:24px;background:#030508cc;-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px);animation:fade .16s ease}.call-overlay .call-card{width:100%;max-width:440px}.dialer{display:flex;flex-direction:column;gap:var(--s-2);width:100%;margin-top:var(--s-2)}.dialer-row{display:flex;gap:var(--s-2)}.dialer-input{flex:1;min-width:0}.dialer-code{flex:none;width:auto;min-width:92px;padding-right:26px}.data-table tbody tr.urg-row-critical{box-shadow:inset 3px 0 0 var(--danger)}.data-table tbody tr.urg-row-high{box-shadow:inset 3px 0 #ff8a3d}.data-table tbody tr.urg-row-medium{box-shadow:inset 3px 0 #ffb454}.data-table tbody tr.urg-row-low{box-shadow:inset 3px 0 0 var(--accent)}.sent-dot{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:6px;vertical-align:middle}.sent-calm{background:var(--accent)}.sent-neutral{background:var(--text-dim)}.sent-unhappy{background:var(--danger)}.row-tags{display:inline-flex;gap:4px;margin-left:6px;flex-wrap:wrap}.tag-chip{display:inline-flex;align-items:center;gap:4px;background:var(--panel-3);border:1px solid var(--border-strong);border-radius:var(--r-xs);padding:2px 7px;font-size:11px;font-family:var(--font-mono);color:var(--text-muted)}.tag-chip.mini{padding:1px 6px;font-size:10px}.tag-x{background:none;border:none;color:var(--text-dim);cursor:pointer;font-size:13px;line-height:1;padding:0}.tag-x:hover{color:var(--danger)}.tags-editor{display:flex;flex-wrap:wrap;gap:6px;align-items:center;background:var(--input-bg);border:1px solid var(--input-border);border-radius:var(--r-sm);padding:7px 9px}.tag-input{flex:1;min-width:90px;background:none;border:none;outline:none;color:var(--text);font-family:var(--font-mono);font-size:13px}.segmented{display:flex;gap:6px}.seg{flex:1;padding:8px;border-radius:var(--r-sm);border:1px solid var(--input-border);background:var(--input-bg);color:var(--text-muted);cursor:pointer;font-size:12px;transition:all var(--t-fast)}.seg.on.seg-calm{background:#2fe0a026;border-color:var(--accent);color:var(--accent)}.seg.on.seg-neutral{background:#9696a026;border-color:var(--text-dim);color:var(--text)}.seg.on.seg-unhappy{background:#ff5d6c26;border-color:var(--danger);color:var(--danger)}.field-row{display:flex;gap:var(--s-3)}.field-row .field{flex:1;min-width:0}.note-add{display:flex;flex-direction:column;gap:6px;margin-bottom:var(--s-3)}.note-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}.note{background:var(--panel-2);border:1px solid var(--border);border-radius:var(--r-sm);padding:9px 11px}.note.pinned{border-color:#ffb454;background:#ffb4540f}.note-body{font-size:13px;white-space:pre-wrap}.note-meta{display:flex;align-items:center;gap:10px;margin-top:6px;flex-wrap:wrap}.pin-tag{color:#ffb454}.link-btn{background:none;border:none;color:var(--interactive);cursor:pointer;font-size:11px;padding:0}.link-btn.danger{color:var(--danger)}.filter-tag{max-width:130px}.order-search{display:flex;gap:var(--s-2);max-width:560px}.order-search-input{flex:1}.order-hint{margin:8px 0 18px}.order-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:var(--s-3)}.order-card{padding:16px;display:flex;flex-direction:column;gap:10px}.order-card-head{display:flex;justify-content:space-between;align-items:baseline}.order-num{font-size:16px;font-weight:600;color:var(--accent)}.order-customer{display:flex;flex-direction:column;gap:2px}.order-name{font-weight:500}.order-items{list-style:none;margin:0;padding:8px 0;border-top:1px solid var(--border);border-bottom:1px solid var(--border);display:flex;flex-direction:column;gap:5px}.order-items li{display:flex;justify-content:space-between;gap:10px;font-size:13px}.order-total{display:flex;justify-content:space-between;align-items:center}.order-total .mono{font-size:15px;font-weight:600}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:var(--s-3);margin-bottom:var(--s-4)}.kpi-card{padding:14px;display:flex;flex-direction:column;gap:4px}.kpi-value{font-size:24px;font-weight:600;letter-spacing:-.02em}.kpi-value.accent{color:var(--accent)}.kpi-value.danger{color:var(--danger)}.kpi-sub{margin-top:-2px}.sa-table-card{padding:16px;margin-bottom:var(--s-4)}.sa-table-card .table-wrap{margin-top:10px}.sa-table-card .data-table td:first-child{display:flex;align-items:center;gap:8px}.lang-select{padding:5px 8px;font-size:11px;font-family:var(--font-mono);min-width:54px}.postcall{position:fixed;right:20px;bottom:20px;z-index:55;animation:fade .2s ease}.postcall-card{padding:16px;width:260px;display:flex;flex-direction:column;gap:8px;border-color:var(--accent)}.postcall-actions{display:flex;gap:8px;justify-content:flex-end;margin-top:4px}.badge.act-refund_email{background:#ff5d6c1f;color:var(--danger);border:1px solid rgba(255,93,108,.3)}.badge.act-email_update{background:#5b8cff1f;color:var(--interactive);border:1px solid rgba(91,140,255,.3)}.badge.act-order_change{background:#ffb4541f;color:#ffb454;border:1px solid rgba(255,180,84,.3)}.badge.act-other{background:var(--panel-3);color:var(--text-muted);border:1px solid var(--border-strong)}.action-list{list-style:none;margin:0 0 10px;padding:0;display:flex;flex-direction:column;gap:6px}.action-item{display:flex;align-items:flex-start;gap:8px;background:var(--panel-2);border:1px solid var(--border);border-radius:var(--r-sm);padding:8px 10px}.action-item.done{opacity:.6}.action-body{flex:1;min-width:0}.action-form{display:flex;flex-direction:column;gap:6px}.action-page-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:10px}.action-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 16px}.action-row.done{opacity:.55}.action-row-main{display:flex;flex-direction:column;gap:5px;min-width:0}.action-row-head{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.action-detail{font-size:13px}.loader{position:fixed;top:0;right:0;bottom:0;left:0;z-index:100;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:20px;background:var(--bg);animation:fade .26s ease}.loader-glow{position:absolute;width:340px;height:340px;border-radius:50%;background:radial-gradient(circle,rgba(47,224,160,.14),transparent 68%);filter:blur(8px);animation:loader-breathe 3.2s ease-in-out infinite}@keyframes loader-breathe{0%,to{opacity:.5;transform:scale(.9)}50%{opacity:1;transform:scale(1.08)}}.loader-eq{position:relative;display:flex;align-items:center;gap:5px;height:46px}.loader-eq span{width:5px;height:100%;border-radius:3px;background:linear-gradient(180deg,var(--accent),#17b381);box-shadow:0 0 12px #2fe0a08c;transform:scaleY(.3);transform-origin:center;animation:loader-eq 1.05s ease-in-out infinite}@keyframes loader-eq{0%,to{transform:scaleY(.28);opacity:.75}50%{transform:scaleY(1);opacity:1}}.loader-mark{position:relative;font-weight:700;font-size:16px;letter-spacing:.2em;text-transform:lowercase;color:var(--text)}.loader-mark b{color:var(--accent);font-weight:700}.loader-note{position:relative;font-size:11px;letter-spacing:.22em;text-transform:uppercase;color:var(--text-dim)}.sa-avail-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}.sa-avail-right{display:flex;align-items:center;gap:14px}.sa-avail-right .mono{font-size:16px;font-weight:600}.fr-auto{background:#2fe0a00f;border:1px solid rgba(47,224,160,.28);border-radius:8px;padding:7px 10px;margin-top:8px}.fr-auto-label{font-family:var(--font-mono);font-size:9.5px;letter-spacing:.06em;text-transform:uppercase;color:var(--accent);display:block;margin-bottom:3px}.fr-auto p{margin:0;font-size:12.5px;color:var(--text);line-height:1.45}.table-foot{display:flex;align-items:center;justify-content:space-between;gap:var(--s-3);padding:10px 2px 2px}.pager{display:flex;align-items:center;gap:var(--s-3)}.seg-toggle{display:inline-flex;background:var(--panel-3);border:1px solid var(--border-strong);border-radius:var(--r-sm);overflow:hidden}.seg-btn{background:transparent;border:0;color:var(--text-muted);font-size:12px;padding:5px 11px;cursor:pointer;font-family:var(--font-mono)}.seg-btn:hover{color:var(--text)}.seg-btn.on{background:var(--accent);color:#04110c;font-weight:600}.avail-legend{display:flex;flex-wrap:wrap;gap:16px;margin-top:12px;padding-top:12px;border-top:1px solid var(--border)}.avail-leg{display:inline-flex;align-items:center;gap:7px;font-size:12.5px;color:var(--text-muted)}.avail-leg b{color:var(--text);font-weight:600}.avail-dot{width:10px;height:10px;border-radius:3px;display:inline-block;flex:none}